Established in 2001, Advantage Farm Equipment is a trusted agricultural and construction equipment dealership dedicated to providing quality machinery, exceptional service, and long-term value to our customers. As we continue to grow, we are seeking a motivated and experienced Service Manager to lead our service department at our Essex, ON location.
Job Description:
- Manage service work flow
- Coordinate with parts and sales departments for seamless workflow
- Assign jobs and work areas to service technicians according to their skill and knowledge
- Schedule both machine repairs and preventative maintenance for technicians
- Review all repair work orders for accuracy and completeness concerning parts, materials and labor, and approve the release of equipment for delivery to the customer
- Prepare accurate quotes for customer work orders; Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements.
- Review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted. Closing work orders daily as work is completed.
- Proactively seek customer feedback, anticipate problems and respond promptly
- Maintain customer satisfaction through clear communication and problem resolution
- Monitor service revenue and expenses monthly; shop absorption rates.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
- Maintain high performance service team through training, coaching, mentoring and performance management in a safe environment
- Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
Expierience and Qualifications:
- Strong computer skills
- Excellent customer service skills
- Excellent oral communication and written skills
- Strong organizational skills
- Proven experience in a service management role, preferably in agricultural or construction equipment.
- Strong mechanical knowledge of farm and construction equipment.
- Ability to multitask in a fast-paced environment
- Valid drivers license
Why Join Advantage Farm Equipment:
- Competitive salary and benefits package
- Family oriented, supportive work culture
- Opportunities for growth and professional development
- Work with a reputable company trusted by customers for over 20 years
Interested candidates should click the 'APPLY TO THIS POSITION' icon to submit your resume and cover letter
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