Location:

Regina, Saskatchewan
Various FCC office locations in Saskatchewan may be considered
Various FCC office locations in Alberta may be considered
Various FCC office locations in British Columbia may be considered

Closing Date (MM/DD/YYYY):

07/01/2026

Worker Type:

Permanent

Language(s) Required:

English

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$122,940 - $166,330

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

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How you’ll make an impact

Step into a senior leadership role where you’ll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada. In this role, you’ll lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams.

You’ll play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery. Working closely with partners across FCC, you’ll use data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience.

If you’re a confident leader who develops others, communicates clearly and turns strategy into action, this is an opportunity to make a meaningful impact.

What you’ll do

• Lead, coach and support managers and customer service across Western Canada
• Build strong leaders who create clarity, manage ambiguity and make sound decisions
• Coach leaders to strengthen customer relationships and reinforce relationship management practices
• Set clear expectations for performance, service delivery and evidence-based outcomes
• Clarify roles, handoffs and shared accountability between RM and RMA teams
• Standardize practices and scale effective approaches across regions
• Improve processes, tools and training aligned to FCC strategy
• Partner across technology, HR, lending policy, fulfillment and operations teams
• Identify challenges, raise risks and recommend practical solutions
• Balance quality, compliance, capacity and customer outcomes in decision-making
• Encourage adoption of value-added services such as online services, AgExpert and transition financing

What you’ll bring to the team

Required qualifications:

• A  degree in business administration, finance or a related field
• Experience leading leaders and developing high-performing teams
• Experience in operations, service delivery, portfolio management or customer-facing environments
• Strong leadership capability with a focus on coaching, performance management and team development
• Ability to use data, metrics and field insight to improve performance and outcomes
• Strong communication skills with the ability to create clarity and influence decisions
• Ability to lead through change, adapt quickly and manage ambiguity

Preferred qualifications:

• Experience leading geographically dispersed teams
• Experience improving operational models or service delivery approaches
• Experience leading teams through change initiatives
• Knowledge of agriculture, agribusiness or financial services
• Experience supporting or enabling value-added services such as online services, AgExpert or transition financing

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here  
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   

We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women