Closing Date (MM/DD/YYYY):

06/21/2026

Worker Type:

Term (Fixed Term)

Language(s) Required:

English

Term Duration (in months):

18

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$62,910 - $85,110

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

-How you’ll make an impact 
Are you a finance-savvy professional with a passion for agriculture and a drive to make a difference?  
In our fast-paced Customer Service Centre, you’ll help customers and partners across Canada with smart lending solutions and personalized advice – all while supporting the growth of Canadian agriculture. Every conversation is a chance to collaborate with a great team and make a real impact. 
You’ll guide customers through lending solutions that impact their operations and futures, and build foundations in credit, risk and customer experience – skills that open doors to future opportunities at FCC. 

If you love helping people, stay cool under pressure and bring a solutions-first mindset to every interaction, this role could be a great fit. 

What you’ll do 

• Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities 
• Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions 
• Support Alliance partners by adjudicating credit applications and troubleshooting lending-related concerns 
• Execute outbound activities, including arrears collection and proactive follow-ups 
• Document all interactions accurately in FCC systems 
• Contribute to team projects and continuous improvement initiatives across the Customer Service Centre 

What you’ll bring to the team 
Required qualifications: 

• A diploma or degree in agriculture, business, finance, economics or commerce 
• At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience) 
• Strong financial acumen and the ability to analyze credit risk 
• Exceptional customer service skills, especially in phone-based interactions 
• Ability to multitask, prioritize and stay focused in a fast-moving environment 
• Proficiency with computer systems, financial tools and learning new technologies 

Preferred qualifications:   

• Experience in agricultural lending or farm financial analysis 
• Familiarity with lending legislation, loan security or mortgage processes 
• Knowledge of FCC products, Alliance programs or credit adjudication 
• Previous work in a call centre or high-volume customer environment 
• Strong comfort navigating difficult conversations (collections, declines) 

Not sure you meet every requirement? We encourage you to apply anyway. #FCCEN

You belong here  
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   

We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women