An exciting opportunity for an experienced Senior Customer Success Manager to support a portfolio of innovative, high-growth ventures as they scale and commercialise. You’ll lead structured, high-value engagement, ensuring clients access the right expertise, achieve key milestones, and gain measurable impact.

You will take ownership of priority accounts, overseeing onboarding, needs assessment, action planning, and ongoing progress tracking. Acting as a senior escalation point, you’ll coordinate support across technical experts and partners while maintaining a consistently high-quality customer experience. Alongside this, you’ll mentor Customer Success Managers and help embed best practice across the team.

This is also a strategic role providing guidance to ventures on commercial pathways, aligning them with relevant programmes and opportunities, contributing to bid development, and sharing customer insight to shape future services.

We are looking for someone with proven experience in customer success, account management, or programme delivery, with a strong track record managing complex portfolios. You’ll bring excellent stakeholder management skills, the ability to assess commercial and technical potential, and experience mentoring or supporting others. Exposure to innovation, technology, or early-stage ventures would be highly advantageous.

This is a fantastic opportunity to work at the forefront of innovation, playing a key role in driving real commercial impact within a collaborative, purpose-led environment.

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