Support Analyst - Decatur, IL

Apply to this position

Job Title: Support Analyst - Decatur, IL
Location: Decatur, IL, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Job Description

Support Analyst - Decatur, IL

This is a Full-Time Exempt Position.

General

ADM's Global Business Services team provides efficient, compliant and reliable services for ADM's business and functions on a company-wide basis. Commodities Management Services is one of the process towers within Global Business Services, and is responsible for transactional activities that underpin CMS throughout the Americas region. This is not a remote position.

Scope

GBS currently has an opening for a full-time CMS, Support Analyst in our Decatur-City Center office to join the Agris Support team. This group assists location personnel in our network of elevators with established policies and procedures to ensure transactions are recorded in our accounting system consistently, accurately and timely. This support is frequently handled by telephone, e-mail or Microsoft Teams. Support will also take the form of defining systematic changes to address new initiatives and performing user acceptable testing to validate the expected results.

Experience

Associate's/Bachelor's degree in Accounting, Business, Agriculture or Information Technology is preferred
Minimum of 3-5 years of ADM experience or equivalent is preferred
Previous experience with grain settlement work, transactional system support is preferred

Job Requirements

Strong analytical abilities, initiative and problem solving skills are necessary to adapt to a rapidly changing work environment
A proven track record of being dependable, reliable, meet strict deadlines, and a strong desire to help others
Effective oral and written communication skills as well as the ability to interface with various levels of office and customer clients
Good organizational skills with the ability to function in a team environment and multi-task
Extensive commodities settlement end to end process experience
Prior system support experience a plus
Proficient with Microsoft Office products, including Sharepoint, Teams, Excel and Access
Secondary language fluency required, Spanish and/or Portuguese

Responsibilities

Resolve Support emails/Service Now tickets in a timely manner
Assist in driving standardization, automation and continuous improvement within CMS

processes

Document, maintain and update Standard Operating Procedures related to CMS activities
Develop relationships and drive stakeholder satisfaction at location level
Drive Operational Excellence in CMS, through root cause analysis, lean management techniques
Develop and maintain a Continuous Improvement mindset related to CMS
Understand and assist with risk management issues (position) across CMS transactional activities
Assist team and owning change management in adhering to established policies and procedures
Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval and other general assistance
Research and submit program change requests to respective IT Group
Test and review the results of programming changes and enhancements to ensure the desired results are achieved

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:110515BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

To apply please click on APPLY TO THIS POSITION

Job Post Date: 07/13/26