Senior Director Global CRM - Erlanger, KY or Chicago, IL

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Job Title: Senior Director Global CRM - Erlanger, KY or Chicago, IL
Location: Chicago, IL, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Operations
Job Type: Full Time

Job Description: Job Description

Senior Director Global CRM - Erlanger, KY or Chicago, IL

Role Purpose

This role drives transformation of commercial capabilities through Salesforce-enabling standardized processes, advanced analytics, and scalable growth. The role operates at the intersection of business strategy, digital transformation, and operational execution, with enterprise-wide influence across regions and functions. As the global owner of the Salesforce platform as a critical commercial asset, the role is accountable for defining and delivering the CRM vision, strategy, and operating model across the enterprise.

Key Responsibilities

Enterprise CRM Vision & Strategy

Define and own the global Salesforce CRM strategy as part of the commercial excellence and digital transformation agenda
Position Salesforce as a core revenue-generating platform, not just a system of record
Own and update a multi-year roadmap aligned with growth, customer engagement, and go-to-market priorities to incorporate desired future capabilities
Act as the executive sponsor for CRM transformation initiatives

Global Operating Model & Governance

Design and implement the global CRM operating model, including governance, decision rights
Drive prioritization and investment decisions
Enforce standardized global processes while enabling controlled regional flexibility
Ensure compliance with data governance, privacy, and regulatory requirements

Product Ownership & Delivery Oversight

Own the global Salesforce product portfolio and investment roadmap
Oversee prioritization of initiatives, balancing global scale with regional needs
Ensure high-quality delivery through strong partnership with GT and external vendors
Drive adoption of agile methodologies and product-centric ways of working
Manage and prioritize the product backlog and communicate priorities to the Product Owners
Review and accept features as complete, coordinating with the Product Owner for release readiness

Value Realization & Performance Management

Define and track value realization metrics tied to CRM investments (e.g., revenue uplift, sales productivity, etc)
Ensure Salesforce delivers measurable business outcomes, not just system enhancements
Drive a performance culture through data transparency and actionable insights

Ecosystem & Integration

Drive simplification and rationalization of the CRM ecosystem globally
Evaluate and implement emerging technologies to enhance commercial capabilities

Cross-Functional Collaboration and Execution

Partner with senior commercial leaders (P&L, Sales, Marketing, Finance) to align CRM with strategic priorities
Act as the primary escalation point for CRM-related business decisions globally
Influence regional leadership to adopt standardized processes and drive behavioral change
Partner with data and analytics teams to elevate CRM to a decision engine

Leadership

Leads a team of salesforce product owners

Competencies

Leadership: Ability to operate and influence at executive level
Strategic Orientation: Translates business strategy into scalable platform capabilities
Transformation Mindset: Drives large-scale change across people, process, and technology
Stakeholder Influence: Navigates complexity and aligns diverse global stakeholders
Data & Digital Fluency: Leverages data, automation, and AI to drive performance
Operational Discipline: Balances strategic vision with execution rigor

Qualifications & Experience

12-15+ years of experience in CRM leadership, commercial excellence, sales operations, or digital transformation
Proven track record of leading global CRM or Salesforce transformations at scale
Deep expertise in Salesforce ecosystem (multi-cloud and platform strategy experience preferred)
Experience operating in complex, matrixed, multinational organizations
Strong commercial acumen with understanding of end-to-end GTM processes
Experience managing budgets and global teams

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:109259BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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Job Post Date: 06/24/26