• Support Sales Account Managers and Commercial Leaders through day-to-day sales coordination activities.
• Serve as the primary coordinator for customer documentation, regulatory, quality, and technical requests for Health & Wellness products. Mainly supporting platinum level customers
• Enter, track, and follow up on customer and internal requests in Salesforce, ensuring timely completion and clear status communication.
• Prepare and distribute sales reports, dashboards, and analytics related to pipeline support, request status, KPIs, and business performance.
• Maintain Salesforce data accuracy, hygiene, and documentation tracking.
• Coordinate sample and pricing requests, ensuring internal workflows are completed and stakeholders are informed of timelines.
• Support the Nutrition Food & Beverage Sales team by coordinating H&W documentation, assisting with new customer set-up, and navigating H&W systems and processes to enable the sale of H&W into Food & Beverage customers and enable effective tracking of new business obtained through F&B sales colleagues

• Minimum of two to four (2-4) years' experience in sales or project management. Equivalent combinations of education and experience will be considered.
• Understanding of sales performance metrics
• Ability to develop and maintain effective working relationships with both internal & external customers.
• The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form.

• Computer competent, with demonstrated ability in the use of spreadsheets, databases, and word processing software.
• Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills
• Ability to create complex reports using pivot tables in excel
• Working knowledge of a CRM system such as Salesforce
• The individual must be committed to corporate ethics policies & safety programs.
• Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard.

• Request Responsiveness & Execution
  • Clear expectations with customers on request turn-around time
  • On-time completion of customer and internal requests
• Customer Experience
  • Faster, more consistent responses to customer needs
  • Improved satisfaction for key / platinum customers
• Sales Force Productivity
  • Increased time Account Managers spend on customer-facing and strategic activities
  • Reduction in administrative burden on sales team

• Achieves full proficiency in Salesforce workflows, reporting, and request tracking
• Demonstrates consistent, timely follow-up on all assigned requests
• Builds strong working relationships with Sales, Regulatory, Quality, and other key stakeholders including account managers across Nutrition & Carb Solutions, enabling growth across the food & beverage segment
• Improves visibility by establishing clear tracking and communication on open requests
• Identifies initial opportunities for process improvement

• Delivers reliable, standardized reporting used by commercial leadership
• Proactively manages and prioritizes high-value customer requests (especially platinum accounts)
• Improves CRM data hygiene and reporting accuracy across supported accounts
• Implements at least 1-2 process improvements that increase team efficiency or reduce friction
• Becomes a trusted partner to Account Managers, enabling more effective customer engagement including those across other business units, enabling more effective customer engagement

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