QMS Officer

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Job Title: QMS Officer
Location: Lopen Head, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Job Description

We are seeking a proactive QA Systems Officer to support and enhance our Quality Assurance systems. This role is key to ensuring compliance with industry standards including cGMP, FSSC 22000, FEMAS, UFAS, and BETA NOPS, while driving continuous improvement across site quality processes.

Key Responsibilities

Customer Complaints (Process Owner):

Manage the end-to-end customer complaint process, including recording, investigation, resolution, and implementation of corrective and preventive actions (CAPA). Track Cost of Poor Quality (COPQ), identify trends, and recommend improvements.

Supplier Complaints:

Support the recording, investigation, and management of supplier-related quality issues, ensuring effective resolution and follow-up.

Internal Audit Programme Owner:

Develop, implement, and manage the internal audit programme to ensure compliance with GMP and food/feed safety standards. Work cross-functionally to close gaps and drive improvements.

Supplier Audits:

Support supplier audit activities to ensure ongoing compliance and collaborate with suppliers to address any non-conformances.

Batch Release:

Perform batch record reviews and administer Certificates of Analysis in line with quality standards.

TACCP & VACCP (Process Owner):

Lead and manage TACCP and VACCP processes to mitigate risks of intentional adulteration. Develop and implement risk mitigation strategies with key stakeholders.

Training:

Develop and deliver quality systems induction training to new employees, ensuring strong understanding of QA principles and compliance requirements.

Project Support:

Provide QA support to cross-functional projects, ensuring quality is embedded throughout project lifecycles.

Quality KPIs:

Define, monitor, and report on quality KPIs, identifying trends and opportunities for improvement.

QA Systems Support:

Assist the QA Systems Manager with ongoing system maintenance and improvements.

Continuous Improvement:

Identify and implement process improvements to enhance quality performance across the site.

Skills & Experience

Strong analytical and problem-solving skills
Excellent organisational skills with high attention to detail
Confident IT user (Microsoft Word, Excel, Outlook)
Strong communication and training delivery skills
Proven auditing capability
Experience in root cause analysis and CAPA implementation
Ability to analyse and present data trends effectively

Education & Background

Bachelor's degree or HND/HNC (or equivalent)
Minimum 2 years' experience in a quality assurance role
Internal auditing experience or relevant training
Background in food or pharmaceutical manufacturing
Knowledge of cGMP and/or ISO 9001 (desirable)

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

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Job Post Date: 05/09/26