• Act as the primary point of contact for assigned key accounts, managing all communications related to Supply chain, Order fulfilment, commercialisations, provide Sales Support to the commercial team and Sales demand planning.
  
  

• Support and coordinate the commercialisation process for new product launches and range extensions, ensuring alignment across internal stakeholders and external partners also in liaison with the Customer and commercial team as needed.
  
  

• Own and manage the Commercialization and Sales support process for key customers as needed, attend meetings with Customers and the Sales team, whilst also ensuring accurate forecasts are maintained and sales demand is regularly reviewed and translated into accurate demand plans and adjusted as needed.
  
  

• Liaise directly with Customers on Sales, forecasts, promotional plans, and demand fluctuations to maintain high service levels.
  
  

• Participate and provide data for the weekly Sales & Operations Planning (S&OP) as needed meetings both internally and with the customer, ensuring cross-functional alignment on forecast, supply, inventory, and capacity.
  
  

• Work closely with Production planning teams, Site teams, and Customer service & Logistics to translate demand signals into production and supply plans, achieving OTIF targets.
  
  

• Interface daily with Commercial teams, CD&D, production sites, CSL reps (Walden, Stoke, Hereford), and 3PL & operations to ensure execution of agreed plans.
  
  

• Partner with the Imports/Exports teams to align supply chain activities and ensure order fulfilment.
  
  

• Work with CD&D/Technical teams to ensure accurate data flow and product information during launches and ongoing supply.
  
  

• Monitor service performance, OTIF, stock levels, forecast accuracy, and order fulfilment KPIs for key customers.
  
  

• Identify and resolve supply issues in real time, escalating when required to ensure customer satisfaction.
  
  

• Contribute to continuous improvement initiatives within the demand planning and customer support processes.
  
  

• Strong understanding of Supply chain principles, especially demand planning and S&OP, Customer service and Logistics.
  
  

• Excellent communication and relationship management skills
  
  

• Highly organised with strong coordination capabilities
  
  

• Analytical mindset in particular with attention to forecasting/demand plan accuracy and issue resolution
  
  

• Proactive, solutions-oriented, and resilient in a fast-paced environment
  
  

• 5+ years of experience in a Supply chain, demand planning, or key account coordination role (preferably within FMCG or foodservice sector) ideally with also understanding of imports/export logistics and trade compliance aspects.
• Degree in Supply Chain, Business, or related field preferred
• Proficiency in planning software (e.g., SAP, Navision, D365, Excel, forecasting tools)
• Experience in managing a team in similar field.
• Familiarity with commercialisation processes and product lifecycle management

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