• The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the Customer Service Team Lead for the Dubai Flavors facility.
• As one of the world's largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The CSR II position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience.

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Prepare, submit, and monitor daily and ad hoc reports.
• Prepare and submit customized documentation.
• Coordinate and manage client projects in collaboration with the field sales team and internal departments, with support from your manager
• Enter and update master data according to specifications
• Resolve credit hold issues.
• Maintain accurate data for customers in all required systems
• Manage Arabic language customer labels

• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.

• Collaborate with cross-functional support teams to resolve product issues and customer complaints.

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, to effectively communicate in person, by telephone and in written form in Arabic and in English.
• Excellent problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Time management skills and the ability to multi-task.
• Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

• ISCED Level 4 and three years of experience, or ISCED Level 3 and five years of experience.
• Position requires sitting for prolonged periods of time and operating a keyboard.

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