Customer Service Representative - Des Moines, IA

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Job Title: Customer Service Representative - Des Moines, IA
Location: Des Moines, IA, Midwest United States, USA

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Customer Service Representative - Des Moines, IA

ADM Oilseeds

This is a full time, non-exempt position

MAIN FUNCTION: This individual will report to the Office Supervisor and is part of the commercial merchandising team at the location. The CSR will be proficient in multiple systems within the major areas of the Clerical function, Grain Settlements, and Farmer Origination tasks. Clerical duties and tasks are standardized, resolve mainly routine questions and problems, and refer more complex issues to higher levels of responsibility. The CSR will also perform routine clerical functions, including filing, answering phones, distributing materials, record retention.

KEY SKILLS & COMPETENCIES:

Initiative
Accuracy (Quality of Work)
Results Orientation (Quantity of Work)
Team Player
Learning Ability/Flexibility
Attendance/Punctuality
Quality Customer Service
Multi-Tasking

DESCRIPTION OF WORK PERFORMED:

Process Soybean Truck Freight Payments
Generate New Vendor Accounts
Verify Lien Holders
Process Soybean Settlements
General Clerical Functions
Document scanning and/or filing

REQUIREMENTS:

Ideal candidate will have a HS Diploma or GED equivalent along with basic proficiency in Word-Excel-Outlook.
The candidate will have a confident and courteous manner.
The candidate must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.
The candidate must be able to use a calculator and have basic mathematics skills.
Position requires sitting for prolonged periods of time, phone use, and standing, bending, kneeling and operating a keyboard.

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:108679BR

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

To apply please click on APPLY TO THIS POSITION

Job Post Date: 05/21/26