Customer Service Agent

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Job Title: Customer Service Agent
Location: Razgrad, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

About the Role

We are looking for a proactive and customer-focused Sales & Customer Operations Specialist to support commercial activities across assigned markets. In this role, you will act as a key link between customers, sales teams, logistics, and internal stakeholders, ensuring smooth order execution and exceptional customer experience.

You will work in a fast-paced international environment where collaboration, attention to detail, and strong communication skills are essential.

Your Responsibilities

Customer & Sales Support

Support daily commercial activities across assigned markets
Maintain strong relationships with customers through regular communication via phone, email, and other channels
Collaborate closely with Sales teams to support customer needs and business objectives
Maintain customer master data including contracts, pricing information, and orders

Order Management & Coordination

Receive, register, and process customer orders accurately within company systems
Monitor order execution to ensure timely and accurate deliveries
Verify order compliance with commercial agreements and contractual terms
Coordinate with internal stakeholders to resolve operational challenges efficiently
Support weekly planning and sales scheduling activities
Monitor delivery volumes against forecasts and sales plans

Customer Experience & Issue Resolution

Communicate delivery schedules, loading requirements, and operational conditions to customers
Handle customer complaints and support investigations to ensure timely resolution
Work closely with cross-functional teams including Sales, Credit Control, Logistics, and Planning to resolve issues

Continuous Collaboration

Support colleagues and provide back-up coverage when required
Contribute actively to team collaboration and process improvements

What We Are Looking For

Education & Experience

Secondary education or equivalent
Previous experience in customer service, sales support, logistics, order management, or similar functions is considered an advantage
Experience in international or commercial environments is a plus

Skills & Competencies

Strong organizational skills and attention to detail
Good understanding of commercial processes and customer service principles
Comfortable working with multiple systems and digital tools
Strong communication and stakeholder management skills
Ability to work under pressure and manage multiple priorities simultaneously

Technical Requirements

Strong computer literacy including Microsoft Office and business systems
Good written and verbal English skills
Additional language skills relevant to assigned markets are considered an advantage (Romanian, Turkish, Greek, etc.)

What You Can Expect

International and dynamic working environment
Opportunity to work closely with cross-functional teams across multiple markets
Exposure to commercial operations, customer management, logistics, and supply chain processes
A role with high visibility and impact on customer satisfaction and business performance

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

To apply please click on APPLY TO THIS POSITION

Job Post Date: 06/09/26