• Manage an existing book of accounts and support the customers as needed.
• Market segment management, understanding and reporting on segment activity and trends.
• Travel to visit customers and prospects.
• Cross selling into current and prospective accounts.
• First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels. Responsible for vetting all new potential business for Sweeteners & Acidulants.
• Facilitate and manage product samples and technical document requests and capture all pertinent data. Manage process for potential sale.
• Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline.
• Compile monthly and quarterly reports.
• Prospect and cold call potential customers.
• Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale.
• Maintain project funnels from multiple sources to support product management.
• Identify, assemble and report trending areas of interest to product management.
• Understand the needs and the expectations of the customers. Report or provide relevant solutions if necessary.
• Demonstrate the methods of using products and resolve customer queries.
• Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers.
• Make efforts to achieve the short term sales targets and improve the good will of the organization.

• Manage a database of potential customers and contact them regularly. Maintain friendly relations and dialogue.
• Channel and log suggestions, inquires and complaints to the appropriate people/systems.
• Market research and investigation to related competitive products and marketing strategies.
• Follow determined reporting structures and report compilation.

• 3+ years of relative sales or customer facing experience
• Bachelor degree in business or science-related field.
• Superior organization and technological skills.
• Outgoing personality with eagerness to assist customers via phone, web, and trade shows.
• Team skills - ability to share ideas, work with and assist other members to ensure success of the team.
• Proficient in CRM(SF.com) software, and other programs such as Power Point, MS Word, Outlook, Excel.
• Exceptional verbal and written communication skills, with a high level of confidence.
• Creative thinker and critical problem solver.
• Team player and target oriented. Must work well with others.
• Ability to multitask, work independently, and handle conflicts to a certain level.

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