Agriculture Customer Service Representative(Minot, ND)


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Job Title: Agriculture Customer Service Representative(Minot, ND)
Location: Minot, ND, Midwest United States, USA
Company: Wilbur-Ellis Company
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Customer Support
Job Type: Full Time
Salary: Competitive
Job Description:

 

Description

 

Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

 

General Purpose and Scope of Position:

This position plays a critical role on the operations team, supporting order processing, inventory management, and overall warehouse performance. This position is tasked with providing outstanding customer service and is a key liaison between sales, operations, suppliers, and customers.

Additionally, this position provides clerical assistance in order processing and inventory management.

 

Key Skills and Abilities Include:

  • High School Diploma or equivalent required - Associate or Bachelors Degree preferred
  • Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software preferred, training will be provided
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  • Mobility to move freely across uneven terrain both indoors and outdoors safely

 

Key Personal Attributes Include:

  • Strong interpersonal and effective communication skills for interaction with customers and fellow employees across verbal, written, and all media (phone, e-mail, text) formats
  • The ability to maintain a positive and professional working relationship with peers, management, and support resources
  • Maintains a constant commitment to teamwork and exemplary customer service
  • Ability to take initiative and work independently with minimal supervision
  • Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
  • Ability to respond professionally to common inquiries or concerns from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
  • Reads writes and speaks the English language fluently

 

Specific Responsibilities and Key Deliverables Include:

  • Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
  • Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
  • Respond to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
  • Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
  • Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
  • Work closely with the operations team to ensure adequate inventory levels are maintained to meet customer needs
  • Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
  • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
  • Supports Sales and/or Operations Manager as requested
  • Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
  • All other duties as required

 

Compensation and Benefits:

  • Competitive hourly wage range (to be determined based on experience and other factors)
  • Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
  • Drug-Free Workplace

 

If you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!

COMPANY CULTURE

 

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

 

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

 

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

 

Job Code:AGRIC007405

To apply please click on APPLY TO THIS POSITION
Job Post Date: 01/13/22
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