At Vylor, we're advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer , Brevant , and Hoegemeyer , delivering performance farmers rely on.?

Join us to help scale innovation globally and shape what's next in crop science.

We're hiring for Customer Services Representative (Order Management) (Fixed term contract) in Sofia, Bulgaria.

As Customer Service Representative (CSR) you will be responsible for exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.

You Will Be Part of Growing Team

The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to Corteva business success.

The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork.

In the event of a service failure, the CSR initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.  

Your Challenge:

• Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
• Follow-up on credit blocks with credit department. Ensure active customer portfolio confirmed for the season in place is not affected from shipment side by missing credit or delayed credit set-up.
• Customer account management and invoicing
• Manage customer account in collaboration with Sales, Credit and Accounts Receivables.
• Monthly creation of invoices to CMR's and dealers, including printing and enveloping
• Responsible to initiate and resolve any action in connection with the dispute/claims raised by the customers
• Reporting, Metrics, Audits; supports overall Business by providing appropriate Customer, Sales, Shipments reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.

Key Stakeholders and Interactions:

• Internal: Customer Service Leader, Customer Service Representatives, Credit, SME, Commercial, Supply Chain, Country Lead
• External: Customers, External Auditors, Logistics Partners

Location:

Sofia, Bulgaria

To Grow What Matters, You Will Need

• University graduate
• A least 3 years' experience in OTC, internal sales, order management experience
• Business proficiency in English and Bulgarian is required
• PC skills - demonstrated ability to work with MS Office and MS Outlook
• Strong experience working with SAP will be beneficial
• Strong attention to detail and analytical skills
• Strong negotiation skills,
• Strong coordination skills with good initiative to problem solve
• The successful candidate with join on a initial 12-month fixed term contract.

#LI-NK2

Corteva announced to separate our current advanced seed and genetics business to establish a standalone company, operating as Vylor, Inc. The process of the planned separation is anticipated to be completed the fourth quarter of 2026, subject to legal requirements and board approval. Should you accept this position, it is anticipated that, following conclusion of the separation, you would be an employee of Vylor, Inc. and your employment would be governed by Vylor, Inc. employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by Vylor, Inc. at an appropriate time and subject to any necessary consultation processes.

Vylor is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.

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