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Logistics Assistant II

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Company Logo
Job Title: Logistics Assistant II
Location: Downers Grove, IL, Midwest United States, USA
Company: The Scoular Company
Industry Sector: Agribusiness
Industry Type: Communications, Promotion, and Public Relations
Career Type: Veterinarian/Vet Assistant
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: N/A
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Apply to this position
Company Logo

An employee-owned company with more than $4 billion in sales, Scoular employs more than 1,000 people in over 100 offices and facilities in North America, Asia, and other locations world-wide.  For over 127 years, feed and food customers have been counting on Scoular's experts to create safe and reliable supply chain solutions for end-users and suppliers of grain, feed ingredients, and food ingredients around the globe.

The Logistics Assistant will provide daily customer service to TSC's internal & external customers by managing customer complaints and independently providing service-recovery. The Logistics Assistant will also take customer booking requests & send booking confirmations, dispatch & monitor drayage providers, process customer shipping instructions / prepare & issue bills of lading, and issue customer invoices.

Job Responsibilities

  • Provide front-line customer service to internal and external customers.
  • Receive & execute customer booking requests
  • Process customer SI, prepare & issue B/Ls and customer invoices
  • Trace & trace assigned shipments to prevent potential shipping delays / resolve actual shipping delays
  • Dispatch drayage providers
Minimum Requirements

  • One year of International ocean transport experience with a freight forwarder, a NVOCC, or an ocean carrier
  • Excellent customer service skills
  • Basic knowledge of national and international geography
  • Comfortable using an array of digital tools
  • Eagerness to learn and willingness to take on a broad range of tasks
  • Ability to organize and prioritize multiple tasks
  • Proficiency with MS Office Suite
Preferred Requirements

  • Minimum of three years international logistics experience
  • Familiarity with international ocean freight market trends
  • Bi-lingual (especially English/Spanish, English/Mandarin, English/Japanese, English/Hindi, English/Korean)
  • Forward thinking with a "digital mindset"
  • Strong problem solving abilities
  • Ability to organize and prioritize multiple tasks
The Scoular Company is an Equal Opportunity Employer


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Job Post Date: 04/09/21
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