An employee-owned company with more than $4 billion in sales, Scoular employs more than 1,000 people in over 100 offices and facilities in North America, Asia, and other locations world-wide.  For over 127 years, feed and food customers have been counting on Scoular's experts to create safe and reliable supply chain solutions for end-users and suppliers of grain, feed ingredients, and food ingredients around the globe.

The Logistics Assistant will provide daily customer service to TSC's internal & external customers by managing customer complaints and independently providing service-recovery. The Logistics Assistant will also take customer booking requests & send booking confirmations, dispatch & monitor drayage providers, process customer shipping instructions / prepare & issue bills of lading, and issue customer invoices.

Job Responsibilities

• Provide front-line customer service to internal and external customers.
• Receive & execute customer booking requests
• Process customer SI, prepare & issue B/Ls and customer invoices
• Trace & trace assigned shipments to prevent potential shipping delays / resolve actual shipping delays
• Dispatch drayage providers

• One year of International ocean transport experience with a freight forwarder, a NVOCC, or an ocean carrier
• Excellent customer service skills
• Basic knowledge of national and international geography
• Comfortable using an array of digital tools
• Eagerness to learn and willingness to take on a broad range of tasks
• Ability to organize and prioritize multiple tasks
• Proficiency with MS Office Suite

• Minimum of three years international logistics experience
• Familiarity with international ocean freight market trends
• Bi-lingual (especially English/Spanish, English/Mandarin, English/Japanese, English/Hindi, English/Korean)
• Forward thinking with a "digital mindset"
• Strong problem-solving abilities
• Ability to organize and prioritize multiple tasks

The Scoular Company is an Equal Opportunity Employer

*RJ


Skills:
See job description

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