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Analyst, Service Desk Support

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Job Title: Analyst, Service Desk Support
Location: Loveland, CO, West United States, USA
Company: Nutrien Ltd.
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Analyst/Estimator
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive
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Analyst, Service Desk Support - (Loveland, Colorado or Northbrook, Illinois, U.S.A.; Calgary, Alberta, or Saskatoon, Saskatchewan, Canada)
At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.
Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.
We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.
Reports to the Supervisor, IT Service Desk.
What you will do:
  • Support the latest Microsoft operating systems and Microsoft Products
  • Support the latest mobile devices (e.g., iPads and iPhones)
  • Provide front line support to end users and other IT colleagues via phone, e-mail, chat, and self-service
  • Log, resolve and/or track progress and resolution of all incidents and service requests reported to IT Support
  • Ask questions to determine nature of the incident and walk customer through problem-solving process
  • Perform password resets and user account lockout diagnostics
  • Manage critical incidents
  • Escalate incidents and requests to level 2+ groups as required
  • Act as liaison between customers and level 2+ support teams to collaborate on continuous improvement
  • Install, modify, and repair computer hardware and software via remote access means
  • Run diagnostic programs to resolve incidents
  • Isolate Local Area Network (LAN) and Wide Area Network (WAN) technical problems
  • Follow up with customers to ensure issue has been resolved
  • Update the internal knowledgebase with issue resolution details
  • Run reports to determine malfunctions that continue to occur
  • Support for the above tasks is primarily completed by telephone
What you will bring:
  • Bachelor’s degree in Computer Science, Engineering, Business, or another relevant field
  • At least 2 years of IT experience supporting desktop issues within an enterprise environment in a support role in a PC environment
  • Solid knowledge of computer and network technology to include servers, VPN, and Active Directory
  • Experience with enterprise Incident Management solutions, preferably ServiceNow
  • Fluent in written and spoken English, along with well-refined presentation skills
  • Desired certifications:  ITIL Foundations and MCDST certifications and Experience using LogMeIn, RDC, SharePoint and Citrix technologies 
  • Strong customer focus
  • Organized, energetic self-starter with a positive, upbeat attitude.
  • Ability to Play as a Team, Stay Flexible, Think Forward and have an Own It mindset
  • Problem Solving with a high technical aptitude and strong escalations and logic skills
  • Time Management
  • Continuous improvement experience
Are you a good match? Apply today!
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace.  We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.
To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook and Twitter 
**EOE race/color/sex/sexual orientation/gender identity/disability/veteran
To apply please click on APPLY TO THIS POSITION
Job Post Date: 02/18/20
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