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Account Representative, Customer Experience (Northbrook, Loveland or Home Office)


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Job Title: Account Representative, Customer Experience (Northbrook, Loveland or Home Office)
Location: Northbrook, IL, Midwest United States, USA
Company: Nutrien Ltd.
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Accounting/Finance/Asset Management
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive
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Account Representative, Customer Experience (Northbrook OR Loveland)
At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.
Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.
We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.
This position will report to the Manager, Customer Experience in Northbrook. 
**Successful candidate will be expected to work from a Home Office initially due to COVID until further notice.**
What you will do:
    Directly interact and communicate with customers in the areas of order entry, order shipment, and the invoicing of international transactions Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with Nutrien’s plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accountsCommunicate, strategize and execute the coordination of shipments with Sales, customers, agents, forwarders and plant personnelAccurately satisfy moderate and complex customer inquiries regarding:  order status, product availability, product specifications, shipping documents, product safety, etc.Provide leadership, mentorship and training on an as needed basisAct as a key resource and support role for assigned Sales people regarding the daily activity of shared accountsReview letters of credit, identify changes and communicate to Credit department, bank and customers as necessaryEducate agents, forwarders and or plant personnel regarding documentation requirements and prepare and create export documentsCreate, analyze and supply supporting documents to fulfill quarterly and annual audit processOutage and load-out notices for plants, terminals and warehousesCollect and analyze data as well as generate reports and presentations used by management to enable departmental decisionsMaintain required documentation, approvals, and database for adhering to the Sales Contract PolicyDrive and identify areas of improvement and potential efficiencies in the Customer Experience team
What you will bring:
    Ideal candidate should have a Bachelor’s degree in Agriculture, Business Administration, Logistics or related four-year degree2-5 years business experience Preferred experience or background in an Agricultural, Commodities, Industrial Chemicals, and banking is beneficial, but not requiredPossess strong problem resolution and analytical skills along with being able to exercise independent decision making within established guidelinesExcellent communication skills are essentialExperienced and proficient in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and WordStrong interpersonal and organizational skills and operate comfortably in a team environment Strong understanding of change management methodologyPrior experience in a business domainHigh attention to detail and proven ability to work under pressureExcellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverablesSolid understanding of customer service processes and procedures and how transactions flow through and report in the various systemsMust be highly motivatedSensitivity to cultural differences and awarenessKnowledge of International Letters of Credit UCP regulations and an understanding of Import/Export regulationsUnderstanding of Incoterms and international banking proceduresCapacity to identify pain points in processes/systems and recommend and implement possible solutions
Are you a good match? Apply today!
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace.  We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.
To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook and Twitter 
 
**EOE race/color/sex/sexual orientation/gender identity/disability/veteran
To apply please click on APPLY TO THIS POSITION
Job Post Date: 01/02/20
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