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Customer Service Representative

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Job Title: Customer Service Representative
Location: Kwinana, WA, Australia
Company: Nutrien Ag Solutions
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Contract
Minimum Years Experience Required: N/A
Salary: Competitive
Apply to this position
Apply to this position
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Location:  Kwinana, Western Australia, Australia



  • Join the largest and most diverse agribusiness in Australia with a rich 150-year history
  • Six-month fixed-term contract with competitive salary packaging on offer
  • Kwinana, WA location


Manage our customer enquiries and process fertiliser sales whilst providing a first-class experience for our rural clients. 


Please note this is a 6-month contract opportunity.


About the Role:

Reporting to the Customer Service Manager, you will provide exceptional customer service through prompt and efficient response to all customer enquiries, as well as accurate and timely processing of internal customer orders for our fertiliser division.


In addition, you will;

  • Provide assistance to Nutrien Ag Solutions members and affiliates to process fertiliser sales
  • Ensure a high level of accuracy with all data entry related activities including monthly reports
  • Assist customers with invoicing, account issues and claims processing
  • Update the system orders for all customer product dispatches once we have received confirmation from Fertiliser Depots that orders have been dispatched
  • Liaise with the Fertiliser Depots as required to follow up on any dispatch queries
  • Deal with customers on dispatch queries and investigate claims for credit on short/damaged product deliveries
  • Process Credits where applicable
  • Request product write offs where applicable once approved by Manager
  • Prepare and send a number of Customer Service monthly update reports


About You:

To be successful you must demonstrate previous customer service or sales experience ideally in an Agriculture environment and provide the best customer service. Demonstrating strong verbal and written communication skills your problem-solving skills and ability to quickly develop rapport with key stakeholders across a diverse business will be finely honed.  You pride yourself on your customer focused approach and drive for excellence and accuracy in your work. You will be eager to learn, and constantly develop and improve your understanding of the responsibilities of the role and knowledge of the products and services available to customers. Intermediate skills in MS Office Suite particularly Excel will be advantageous. Experience using SAP highly regarded.


Why Nutrien Ag Solutions?

At Nutrien Ag Solutions, our purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.


For over 150 years, our business has been integral to the Australian agricultural industry. We are committed to providing quality local advice, knowledge and expertise for customers and helping feed Australia’s future. With a national network of more than 700 locations, Nutrien Ag Solutions is one of the largest agribusinesses operating in Australia.


At Nutrien Ag Solutions we are proud to be an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, and other legally protected characteristics. We encourage applications from Aboriginal and Torres Strait Islander candidates.


We believe that our diverse workforce is a key strength of our business and we aim to attract the best talent to achieve our strategic goal of being the leading Australian Agribusiness and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We champion Australian agriculture and lead the way in innovation and investment in the future of farming.



To apply please click on APPLY TO THIS POSITION
Job Post Date: 11/24/21
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