Field Service Technician


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Job Title: Field Service Technician
Location: Greeley, CO, West United States, USA
Company: Kuhn North America, Inc.
Industry Sector: Agribusiness
Industry Type: Equipment, Manufacturing and Technical
Career Type: Technician
Job Type: Full Time
Minimum Years Experience Required: 2
Salary: Negotiable - Hourly
Job Description:

Under the supervision of the Retail Store Operations Manager, the employee will operate a mobile service vehicle and travel to customer locations to perform in-field machinery diagnostics and repairs, in an efficient and cost-effective manner. These repairs will consist of, but are not limited to, complete component removal, disassembly, and reconditioning, following prescribed procedures.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.

  • Troubleshoot electronic, hydraulic and mechanical problems, utilizing all available resources, in order to select the most cost effective solution for the customer.
  • Perform complex repairs and rebuild new/used equipment, either at the customer s location, or if necessary, at the retail store shop.
  • Perform in-field preventative maintenance inspections and services. Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.
  • Maintain technical and product knowledge on all equipment sold within the dealership s area of responsibility.
  • Identify and communicate solutions for customer service opportunities in the dealership s area of responsibility.
  • Research and utilize service/parts documentation.
  • Work with Retail Store Operations Manager to create quotes and schedule service appointments.
  • Document machine information and repairs completed on work order, including parts and fluids used.
  • Train and mentor entry-level technicians.
  • Provide technical assistance to Field Support Representatives and Territory Managers in solving product performance issues.
  • Participate in weekend on-call rotation in accordance with the Retail Store Emergency Service On-Call Program .
  • Assist Parts and sales departments, when requested.
  • Maintain service truck in clean and safe condition, including tooling, power equipment, and crane.
  • Maintain fuel and maintenance records for service truck.
  • Keep work area in a clean and orderly fashion and conform to all quality and safety procedures.
  • Maintain a positive and professional working relationship with customers, peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

 

  • QUALIFICATION REQUIREMENTS

    Education and/or Experience - The individual must have a high school diploma or GED. A vocational diploma in agricultural or automotive mechanics and a minimum of two years mechanical technician job experience or a minimum of four years of mechanical technician job experience in the areas of mechanics/repair, trouble shooting, electricity, hydraulics, machining, fabrication, welding, PTO driveline, torch cutting and air arc is preferred. Ability to use and understand voltmeters and hydraulic flow/press be tempor
  • arily assigned to perform other tasks requiring comparable skill levels.ure meters is also preferred.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 05/04/22
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