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Software Support Specialist

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Job Title: Software Support Specialist
Location: Ames, Nashville, Kansas City, Omaha, Mid-West United States, USA
Company: EFC Systems, Inc.
Industry Sector: Agribusiness
Industry Type: Crop Production
Career Type: Specialists
Job Type: Full Time
Minimum Years Experience Required: 1
Salary: Based on Experience
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Are you a power user of ag software for grain contracting/merchandising and ever consider a position in the exciting agtechnology space? If so, we would like to speak with you!


EFC Systems is expanding our software support team and are seeking an enthusiastic and talented individual who is passionate about learning all aspects of our E.R.P. software in order to provide ongoing support for our Agribusiness clients. As a member of our Support Team, the Support Specialist will provide post-implementation support services for clients using Merchant Ag. While foundational knowledge will be required in many areas of Merchant Ag, the ideal candidate will have a background of Grain Merchandising, Grain Scale Operations, Grain Accounting, and Feed Manufacturing. Prior experience implementing or supporting E.R.P software is preferred and knowledge of business applications and / or the agriculture supply chain industry is a plus. While the preferred location for this position is in Ames, Nashville, Kansas City, or Omaha, consideration for other locations in the MidWest are possible as well.


Responsibilities and Requirements:

  • Understanding of grain accounting and computer-based accounting concepts with a minimum of one-year application support experience
  • Be or become a subject matter expert of our Commodity & Grain Merchandising module in order to fully support inquiries from our customer users
  • Create detailed documentation to define software defects and / or data requests that are submitted to the development team for resolution
  • Enter and track all support activities in our CRM
  • Positive attitude and strong analytical /problem-solving abilities coupled with excellent verbal and written communication
  • Bachelors degree preferred (Ag, Information Systems, and/or Computer Science) and / or prior work experience as a Support Specialist or Technical Support Analyst
  • Well organized and attention to detail is a must 


Our Mission:

EFC Systems is based out of Brentwood, TN and delivers innovative software solutions throughout the entire Agribusiness supply chain. Merchant Ag, Vanguard Ag and FieldAlytics are our core software solutions that serve the needs of agriculture retailers and wholesalers with comprehensive features that help our clients achieve operational efficiency by utilizing data to make more informed decisions. 


Benefits Include:

Competitive salary, casual dress code, 401k plan, medical, attractive paid time off accrual and referral program



To apply please click on APPLY TO THIS POSITION
Job Post Date: 11/04/19
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