National Technical Service Manager

Agricultural Equipment Division

Reports to: CEO, North America

Company Overview
Our company distributes a full line of agricultural and compact tractors, supporting a strong network of equipment dealers across the United States and Canada from its headquarters in Oakwood, GA.

Position Summary
The National Technical Service Manager leads the company's Technical Service operations for the US and Canadian markets. This role oversees the national service team, supports the dealer network with advanced technical expertise, and ensures service quality, efficiency, and customer satisfaction. 

Key Responsibilities

• Lead, train, and support the Technical Service team across the US and Canada.
• Provide technical guidance to dealers on complex diagnostic and repair issues. 
• Manage Service operations including warranty, technical training, and dealer communication. 
• Promote a strong customer support culture within the dealer network. 
• Oversee service budget planning, forecasting, and cost control, through KPI's.
• Liaise with engineering and product teams in the US and Europe to address technical and product-quality issues.
• Ensure effective use of service systems, technical documentation, and digital diagnostic tools. 
• Coordinate and occasionally conduct field visits to dealers and key customers. 
• Promote continuous improvement in Aftersales via dealer standards. 

Desired Background, Knowledge & Skills

• Minimum 5 years' hands-on experience in field service or technical support for agricultural, construction, or heavy equipment. 
• Proven experience managing or supervising a dealer/distributor service network. 
• Solid understanding of mechanical, hydraulic, and electronic control systems. 
• Ability to read and interpret engineering drawings, blueprints, and technical documentation. 
• Familiarity with ERP systems, MS Office, and electronic diagnostic tools. 
• Experience with auxiliary tractor equipment such as loaders and implements. 
• Strong communication, leadership, and personnel management skills. 
• Working knowledge of budgets, cost estimation, and service forecasting. 
• Proficiency in a second language (Italian, Franch or Spanish) is advantageous. 

Supervisory Responsibilities

• Direct management of approximately 5-7 service staff (field and technical support roles). 

Physical Demands

• Regularly required to sit, use hands and arms, and communicate effectively.
• Occasionally required to stand, walk, climb, or kneel. 
• May lift or move items up to 70 lbs. 
• Specific vision abilities include close, distance, color, and depth perception. 

Work Environment

• Primarily office-based, with frequent visits to dealer locations. 
• Occasional exposure to mechanical parts, outdoor conditions, and moderate noise levels.
• National and occasional international travel required. 
• Reasonable accommodations will be made for individuals with disabilities.

Compensation & Benefits

• Competitive salary based on experience.
• Bonus subject to KPI's and business performance. 
• Company contribution to major medical, dental, and vision plans.
• 401(k) with company matching contributions.
• Company vehicle provided.
• Three weeks' paid time off, prorated in the first year

Interested in this role? Please submit your application by clicking on APPLY TO THIS POSITION.