Customer Experience Designer


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Job Title: Customer Experience Designer
Location: Creve Coeur, MO, Midwest United States, USA
Company: Bayer
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Engineering
Job Type: Full Time
Salary: Competitive
Job Description:

 

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

 

Customer Experience Designer 

 

YOUR TASKS AND RESPONSIBILITIES

 

The primary responsibilities of this role, Customer Experience Designer Product Recommendation, are to: 

 

  • Lead Product Recommendation Farmer Experience Design;
  • Utilize agencies and consultants to create visual artifacts;
  • Design documents, process maps, and service blueprints if needed;
  • Start with the Farmer Journey Map and leverage customer insights maps out a new series of interactions to improve the customer perception;
  • Identify across people, process and technology that impact the experience design;
  • Understand current and future technology tools and platforms that are needed to deliver the experience design;
  • Influence technology providers to create platforms and build tools that deliver the new experience design;
  • Drive internal consensus on the strategy, execution, and launch of customer and dealer digital platforms and human touchpoints to appear seamless to the customer;
  • Transfer design and blueprints to digital product owners and marketing teams for execution;
  • Establish Key Performance Indicators (KPIs), track and report project milestones;
  • Use human design principles (iterative ideation and prototyping) to develop new concepts for innovative interactions that are useful, easy , and enjoyable;
  • Report to  sponsors on design and achievements;
  • Participate in the development of the business case for capital funding (working collaboratively with finance, customer analytics and IT).

 

WHO YOU ARE

 

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

 

Required Qualifications:

 

  • Bachelor’s Degree;
  • At least 10 years of experience in Marketing, Product Management, Market Development, Customer Experience, Service Design or Strategy;
  • Achieve results through influencing senior stakeholders in Country, Marketing, and Operations;
  • Ability to establish and effectively communicate a strategic plan, vision, and purpose;
  • Use human-centered design, process, and service blueprinting methods to develop interaction solutions;
  • Strong customer focus and strategic mindset;
  • Ability to recognize and anticipate customer trends and needs leveraging research and data analytics;
  • Understand digital platforms and data;
  • Experience in developing production roadmaps, KPI, and reporting with IT development partners.
   
YOUR APPLICATION  
   

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. 
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
 
Bayer is an Equal Opportunity Employer/Disabled/Veterans
 
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

 
   
   
IMPORTANT NOTE for POTENTIAL US CANDIDATES: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are required to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status before participating in approved activities for fully vaccinated employees. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, if candidates are invited on site as visitors for in person interviews, they must provide proof of being vaccinated and comply with all safety protocols. Bayer will engage in an interactive process with individuals who request a vaccine exemption for qualified medical or religious reasons.  
   
   
Location: Creve Coeur     
Division: Crop Science    
Reference Code: 586541     
 
 
Contact Us
   
Email: hrop_usa@bayer.com 
To apply please click on APPLY TO THIS POSITION
Job Post Date: 03/11/22
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