• Facilitate iteration planning, daily team syncs, iteration reviews/demos, and retrospectives so they are purposeful, timeboxed, and outcome-oriented; ensure prep materials (backlog, capacity, acceptance criteria) are ready and decisions/actions are captured.

• Coach 1-2 product teams on Agile mindset and practices (Scrum, Kanban, Hybrid) with an emphasis on flow, predictability, and quality; grow teams from learning to self-sustaining maturity.
• Facilitate and observe events and day-to-day work to provide targeted coaching (teach, coach, mentor, or step back) that builds confidence and capability over time.

• Partner with Product Managers/Owners to improve backlog quality, prioritization, and acceptance criteria, ensuring a steady flow of ready work and demo-worthy increments.
• Audit Azure DevOps boards/backlog for Definition of Ready/Done compliance, acceptance criteria completeness, and status hygiene; coach PO/Team to sustain quality and transparency.
• Partner with Quality Engineers to integrate testing into flow, agree quality signals, and review defects in retrospectives to prevent recurrence.

• Use actionable metrics (e.g., Flow Time, WIP, predictability, quality signals) to diagnose bottlenecks and guide iterative improvements; make data visible and useful.
• Maintain and socialize team dashboards (burnup, CFD, predictability, quality) and publish iteration summaries to stakeholders; translate insights into targeted improvement actions owned by the team.

• Continuously surface and remove impediments; maintain visible RAIDs; escalate cross-team blockers and partner with the appropriate stakeholders for timely resolution.

• Represent the team in Syncs/Scrum-of-Scrums; prepare teams for System Demos; support Inspect & Adapt by consolidating improvement items and tracking ownership to closure.

• Bachelor's degree in Business, Computer Science, Engineering, or related field.
• Required: Scrum Master certification (CSM/PSM).
• Preferred: Coaching credentials (ICP-ACC).

• 3-7+ years in a Scrum Master/Team Coach role coaching multiple teams in a scaled agile environment.
• Strong ability to improve team flow and predictability using metrics.
• Expert facilitation and conflict-resolution skills.
• Familiarity with DevSecOps practices, automation, and CI/CD.
• Effective collaboration with Product roles to translate strategy into execution.

• Flexibility in work hours to support global cadences and planning events.
• Occasional travel may be required.
• Role typically supports 1-2 teams depending on maturity and complexity.

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