• Supervise and coordinate weekly payroll processing activities to ensure timely and accurate payroll execution.
• Monitor payroll schedules, batch processing, balancing, funding, and transmission activities.
• Review and resolve payroll exceptions, adjustments, direct deposit rejections, replacement checks, ACH recalls, stop payments, and overpayment recoveries.
• Ensure timely processing of manual checks, retroactive payments, union dues, reimbursements, deductions, and special payroll transactions.
• Oversee payroll reporting, reconciliation, balancing, and payroll-related journal entries (tax accounts, cash accounts and payroll liability accounts).
• Review payroll documentation and maintain records supporting payroll transactions.

• Provide daily supervision and guidance to Payroll Specialists and Payroll Team Leads.
• Monitor team workloads and prioritize assignments to ensure service level expectations are met.
• Develop and maintain cross-training plans to ensure adequate departmental coverage.
• Coach, mentor, and develop payroll staff to enhance knowledge, accuracy, and performance.
• Assist with onboarding and training of new payroll employees.
• Conduct performance feedback discussions and contribute to performance evaluations.

• Serve as escalation point for payroll inquiries from locations, employees, Human Resources, and management.
• Ensure timely resolution of payroll issues related to time entry, earnings, deductions, direct deposits, and employee records.
• Partner with field locations to educate managers and payroll contacts on payroll processes and procedures.
• Maintain high levels of customer service through effective communication and issue resolution.
• Partner with all HR Operations areas as they relate to the processing of employee payroll impact.

• Ensure compliance with wage and hour laws, payroll regulations, collective bargaining agreements, company policies, and internal controls.
• Support internal and external audits by providing payroll documentation, explanations, and reporting in coordination with Compliance Analyst.
• Monitor adherence to payroll cutoff schedules and approval requirements.
• Assist in evaluating payroll processes and recommending control improvements.

• Maintain payroll system configurations and support payroll interfaces and integrations.
• Assist with payroll system testing, upgrades, and implementations.
• Manage payroll-related access requests and system administration functions.
• Review payroll system errors and coordinate resolution with IT and system support teams.
• Support business continuity activities and payroll contingency planning.

• Prepare and review payroll reports, balancing documentation, and funding information.
• Support monthly accounting activities including payroll journal entries and reconciliations.
• Assist management with payroll metrics, trend analysis, and operational reporting.
• Maintain payroll records and supporting documentation in accordance with retention requirements.

• Lead or participate in payroll projects and process improvement initiatives.
• Develop and update payroll procedures and documentation.
• Identify opportunities to standardize processes, improve efficiency, and reduce risk.
• Support implementation of new payroll programs, policies, and technologies.

• Bachelor's degree in Business, Accounting, Human Resources, Finance, or related field, or equivalent experience.
• 5+ years of progressive payroll experience.
• Demonstrated experience processing complex multi-state payrolls.
• Strong knowledge of payroll laws, regulations, taxation, and payroll accounting.
• Experience using HRIS and payroll systems.
• Advanced Microsoft Excel skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.

• Prior leadership or supervisory experience.
• CPP (Certified Payroll Professional) designation.
• Experience supporting Canadian payroll operations.
• Experience with union payroll environments.

• Leadership and team development
• Customer service focus
• Payroll compliance expertise
• Problem solving and decision making
• Process improvement
• Attention to detail
• Collaboration and relationship building
• Time management and prioritization
• Confidentiality and ethical judgment

• Directly supervises Payroll Specialists and/or Payroll Team Leads.
• Responsible for training, coaching, performance management, and workload distribution.
• Ensures appropriate staffing coverage and cross-functional support within the payroll team.

• Fast-paced payroll environment with recurring critical deadlines.
• Extended hours may be required during payroll processing periods, month-end, year-end, system implementations, or special projects.
• Handles highly confidential employee, payroll, and financial information.

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