• Serve as primary point of contact for assigned customers
• Answer customer inquiries via email and phone
• Manage customer complaint communications, returns, credits, and certificate requests

• Process customer orders accurately and efficiently within ERP
• Provide timely order confirmation and shipment status updates to customers
• Proactively identify and resolve order issues, track shipments, and expedite orders, as needed
• Execute the receiving and invoicing of direct shipment orders
• Maintain accurate customer records, order documentation, and system data for compliance

• Generate and analyze order-related reports to identify trends, improve service levels, and support business objectives.
• Serve as a key liaison to the Sales team to support salesforce functions and provide customer data and analysis
• Actively support continuous improvement efforts focused on increasing On-Time In-Full (OTIF) delivery performance.

• Superior verbal and written communications, problem-solving, and organizational skills.
• Demonstrated ability to handle multiple tasks and prioritized work load.
• Extensive keyboard and telephone use, sitting for extended periods of time.
• Strong computer skills, preferably with Microsoft Office applications and ERPs such as Oracle
• Willingness to learn, help others, and flexibility to adapt to change.

• Bachelor's degree preferred, but not required.
• Two or more years of experience in Customer Service and/or Sales Support.
• ERP user experience. (Oracle, SAP, etc...)

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