Customer Service Rep

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Job Title: Customer Service Rep
Location: Mississauga, International/Other

Company: Archer Daniels Midland Company (ADM)
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Career Type: Customer Support
Job Type: Full Time

Job Description: Job Description

Position: Customer Service Representative

Location Mississauga, Ontario

Position Type Commercial

Salary Full-Time, Non-Exempt

Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance

Pre-employment Requirement Successful completion of pre-employment medical and reference check

About the Position

Mississauga Research - Commercial Division

This is a full time non-exempt position.

Duties and Responsibilities

Position includes all aspects of Customer Service
Act as liaison with mills and mill schedulers to ensure accuracy and timeliness of orders
Receiving, pricing and entering orders
Invoicing
Position also involves resolving customer issues, last minute changes or any other issues which arise
Timely and effective resolution of all accounts receivables is a key aspect
Supporting sales people in all aspects of customer accounts and spot pricing
Coordinates logistics with the shipping plant, trucking group or directly with the carriers
Contract entry
Scanning documents for shipments
Collection of past due invoices and investigating charge back and short payments
Researching and acquiring resolution of customer complaints
Works closely with sales staff on account management

Required Skills and Qualifications

Initiative
Accuracy (Quality of Work)
Results Orientation (Quantity of Work)
Strong collaborator
Learning Ability/Flexibility
Attendance/Punctuality
Basic proficiency in Word-Excel-Outlook.
The candidate must be able to use a calculator and have basic mathematics skills.
The candidate will have a confident and courteous manner and must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.

Education or Work Experience

The ideal candidate will have a HS Diploma or GED equivalent
Experience in a sales environment

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

To apply please click on APPLY TO THIS POSITION

Job Post Date: 05/21/26