• High school diploma required.
• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• Prior leadership or supervisory experience preferred.
• Experience in Accounts Receivable, Cash Application, Shared Services, or Global Business Services environments preferred.
• Continuous Improvement experience (Lean, Six Sigma, or similar) is a plus.
• Strong Microsoft Office skills, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with team members, customers, and business stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

• Lead, coach, and develop Cash Application team members.
• Provide timely performance feedback and support employee development.
• Manage staffing, onboarding, training, and performance management activities.
• Foster a positive, collaborative, and customer-focused team environment.

• Oversee daily cash application activities to ensure payments are processed accurately and on time.
• Monitor workloads, service levels, and key performance metrics.
• Partner with internal and external stakeholders to resolve payment issues and improve customer experience.
• Ensure operational compliance with company policies and internal controls.
• Monitor distribution of work utilizing multiple systems to gather and analyze data.
• Coach and Train staff on processes and process improvements.

• Identify process improvement opportunities that increase efficiency, improve quality, and reduce costs.
• Analyze errors, identify root causes, and implement corrective actions.
• Maintain process documentation, standard operating procedures, and training materials.
• Support system enhancements and automation initiatives, including appropriate use of AI-enabled tools.
• Ensure strong financial and SOX controls are maintained within the process.
• Assist with Audit inquiries and responding within 24 hours.

• Build and maintain strong relationships with business partners, customers, and leadership teams.
• Communicate process changes, performance results, and improvement initiatives.
• Lead meetings and present operational updates and recommendations.

• Monitor and analyze operational performance, quality, and productivity metrics.
• Review process costs and performance trends and recommend improvements.
• Use data to drive decisions and support continuous improvement efforts.

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