• Provide proactive, efficient administrative support to the Farm Trading team, ensuring smooth day-to-day operations.
• Work closely with Farm Traders, supporting daily activities such as handling enquiries, managing contracts, processing amendments, and sharing pricing and sample results.
• Build strong relationships with farmers by maintaining regular contact and supporting ongoing business opportunities.

• Set up new customer accounts and maintain accurate, up-to-date records.
• To assist with general account management including, but not limited to, activley monitoring overdue accounts, along with managing and chasing stakeholders to return paperwork required for compliance purposes (eg. Warrants, Regen Programmes, ID), and escalating where necessary.
• Maintenance of spreadsheets to determine availability/quality and pricing requirements of forward contracts.
• Contact customers by telephone when required, and filter/direct incoming calls to the relevant colleague or department, including esculating leads to Farm Traders.
• Assisting the Farm Trading desk with campaigns providing relevant information is presented in an accurate and timely manner.
• Assisting with the organisation of farmer events.
• To assist with organisation of samplers and their workloads during harvest.

• One year's experience of working in an administrative role essential.
• Confident user of Microsoft Office (Outlook, Word, Excel) with the ability to learn and work with bespoke systems.

• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Highly organised, proactive and motivated to deliver outstanding administration support.

• Comfortable with working collaboratively and building relationships with both internal teams and external customers.
• High attention to detail including accurate data entry and record-keeping skills.
• Ability to prioritise workload and manage multiple tasks effectively.

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