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Customer Solutions Technical Services Manager


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Job Title: Customer Solutions Technical Services Manager
Location: Plymouth, MN, Mid-West United States, USA
Company: Cargill, Inc
Industry Sector: Food/Processing
Industry Type: Commodities and Trading
Career Type: Customer Support
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: N/A
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Apply to this position

Position Purpose & Summary


The Customer Solutions Technical Services Manager is a technical contact for multiple categories of customers while being a fully embedded member of the regional Technical Services Team.


The main purpose of the role is to create a more profitable business for Cargill Global Edible Oil Solutions - North America (GEOS-NA) as a technical expert by providing pragmatic quick responses across a range of category's customers questions or challenges.  The successful candidate will provide ready to use off the shelf solutions for problems/questions that are very common in their industry/application or that are driven by a well-known market trend.  The candidate will display strong knowledge of our portfolio and plant capabilities and connect within our technical function to drive timely customer solutions.  


The Customer Solutions Technical Services Manager is a technical tag on regional categories: 
Executes the category growth targets with key regional customers 
Proactively identifies customer technical solutions connecting and leveraging existing Cargill portfolio & capabilities.
Starts and drives technical projects to rapidly identify solutions for and with customers.
Provides customer feedback, identifies customer needs and new opportunities.
Creates great technical insights on problems, challenges and unmet needs through interaction with customers.
Conveys GEOS strategic and category targets to provide customers with new solutions. 
Connects other Technical Services & Cargill Resources to help customers solve technical challenges or problems 


Principal Accountabilities


60%   Solution Identification
Proactively identifies customer technical solutions and new ways that Cargill can create value for the customer. 
Constantly expands knowledge on customers, the application and the markets, create new innovation ideas and converts these into new projects.
Uses customer insights to contribute to expansion of category portfolio and offerings.


15%   Project Planning & Execution
Identifies project scope, begins project plan and provides project oversight for the category's customers where project success is critical (e.g., identify equipment, capabilities and team members required for project, enter and update project in Leap if applicable). Projects typically involve new ingredients/ new application technology.  Involves other team members and functions where required.
Provides project follow-up on behalf of the customer.  Oversees that projects are completed, and issues are resolved timely and within agreed upon cost and quality standards. 


15%   Customer Communication
Presents project proposals for new application/ recipe/ formulation/ product directly to the customer.  
Develops a network between the category and the customer's company that allows exchange at multiple touchpoints.
Independently, or with support from internal Technology/ Sales/ Commercial teams, creates and delivers most specialized training for customers to educate on various processes, products, ingredients and their different applications.  
Independently, or with support from internal Research & Development team, documents most complex product specifications and delivers specifications and prototype direct to the customer or internal Applications or Production teams. 


5%   Business Development
Acts as primary technical contact for Customer Accounts with significant business impact.
Drives Technical Service interface with the customer to create revenue and growth.
Translates customer needs into new business opportunities and projects with the customer.
Partners with the global and regional Category/ Commercial teams to acquire new business from existing and potential customers with the most significant business impact (i.e., participate in visits, interact with technical teams of potential customers). 
Deploys the category strategy regionally and ensures the regional team is always in line with it to create overall value for the category.
Executes new product launches with the category's customers base and creates new business that way.
Assesses performance against key criteria for customers with the most significant business impact at the business level. Grows incremental contribution margin to meet agreed targets. 


5%   Customer Needs Assessment
Acts as primary technical contact for Customer Accounts with significant business impact.
Partners with the Category team to acquire new business from potential customers with the most significant business impact (i.e., participate in visits, interact with technical teams of potential customers). 
Directly interacts with the customer's Research & Development team (e.g. Product Developers, Director of R&D) for the category's customers to understand the business strategy and anticipate the needs of the customer. 
Champions Cargill portfolio for the category in region, in addition to customer accounts (provides input to strategy in relation to new or existing ingredients, understands total ingredient matrix, interaction of the ingredients and relation to application by the customer)


Skills:
Minimum Required Qualifications


Bachelor's degree in Science (Chemistry, Biology, Food Science or Engineering).
2 or more years relevant customer facing or applications working experience in a technical role.
Deep knowledge of food ingredients.
Action oriented with emotional intelligence, energetic, g To apply please click on APPLY TO THIS POSITION
Job Post Date: 04/10/19
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