Customer Support Specialist

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Job Title: Customer Support Specialist
Location: Charlotte, NC, USA

Company: BASF - We Create Chemistry
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Now hiring! Customer Support Specialist

[Charlotte, NC] (Hybrid)

Come create chemistry with us!

The Dispersions & Resins business of BASF develops, produces, and markets a range of high-quality resins, additives, colorants, and polymer dispersions worldwide. These raw materials are used in formulations for coatings and paints, printing and packaging products, construction coatings, adhesives, nonwovens and composites, and paper manufacturing. With a comprehensive product portfolio and extensive knowledge of the industries we serve, our customers benefit from innovative and sustainable solutions to help them advance their formulations through chemistry.

As a Customer Support Specialist, you create chemistry by...

As a member of the Dispersions & Resins Supply Chain Team, you will be responsible for executing the order-to-cash process for the large and diverse group of customers and distributors within our Dispersions & Resins business. As a vital part of the supply chain end-to-end process, the Customer Support Team drives the customer experience, continuous improvement, and cost optimization.

Formula for Success

• Leveraging your Customer Support experience, you will have a primary responsibility for executing Order-to-Cash process along with managing customer inquiries.

• Demonstrating your effective interpersonal skills, you will build rapport with customers, internal functions and external service providers to improve internal and external processes.

• Using your decision-making authority, you will determine how to prioritize responsibilities and balance short- and medium-term objectives while successfully ensuring completion of routine job duties.

• Utilizing the Non-Conformance Management System, you will track and identify opportunities for corrective and preventative actions; performing root cause analysis to determine failures and liaise with the appropriate parties to ensure corrective actions are prioritized for the businesses.

• Supporting the Dispersions & Resins Customer Support team, you will travel to customer sites and BASF plant sites as required.

• Displaying knowledge and understanding of international logistics (export/import) you will be interfacing with BASF Global partners across multiple regions.

If you...

Education:

• Must have a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)

• Bachelor's degree preferred with 6 months to one-year experience preferred

Experience:

• Collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical

• Customer facing experience in a corporate setting preferred

Knowledge/Skills:

• Proficient in Microsoft Office

• Proficient in SAP or other relevant Enterprise Resource Planning (ERP) preferred

• Analytical and problem-solving abilities to navigate complex order-to-cash processes and manage competing priorities

• Strong written and verbal communication skills

• Ability to work independently, be a self-starter, and contribute in a collaborative team setting

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

To apply please click on APPLY TO THIS POSITION

Job Post Date: 07/19/25