Customer Service Manager

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Job Title: Customer Service Manager
Location: Darra, Qld, Australia

Company: Elders
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time
Salary: Competitive
Job Description: About the role

We are looking for a Customer Service Manager to join the AIRR team on a permanent, full-time basis.

Reporting to the QLD State Manager, the Customer Service Manager role will oversee the management of the Customer Service team, ensuring outstanding customer experiences and the timely and effective resolution to customer order issues and enquiries. The Customer Service Manager will also support the QLD Sales Team and Warehouse Manager to deliver exceptional service in the processing, generating, and following up of sales to internal and external AIRR customers.

Responsibilities

Leadership and management of the Brisbane Customer Service team, ensuring a high standard of service is constantly being delivered to AIRR customers.
Ensuring all service levels pertaining to the resolution of customer enquiries and order issues are met
Overseeing the timely processing of customer order processing, banking and mail collection / delivery
Communicating concisely and effectively with internal and external parties regarding updates on orders
Building and maintaining relationships with existing and potential AIRR customers
Identifying areas for professional growth, training and development of the AIRR Customer Service team.
Assisting the QLD Management Team to maintain high standards of service to internal and external customers

About you

To succeed at AIRR, you will have:

Demonstrated experience in a Customer Service Supervisor/Manager role (ideally in the logistics or supply chain sector)
Developed leadership, communication, and problem-solving skills
Ability to prioritize tasks, manage time effectively, and offer innovative ideas and solutions
Demonstrated experience meeting set service level agreements and KPI's
Have the ability to provide a high level of customer service and cultivate relationships with current and future clients

About AIRR

AIRR is proud to be a part of Elders, the last Australian-ASX listed major agribusiness.

We invest in our staff to ensure everyone who joins AIRR is set up to succeed, with industry experts well within your reach, offering support and guidance. When you join the AIRR team, you have the backing of an iconic Australian agricultural brand and a team of passionate individuals supporting and challenging you on your journey.

For a greater insight into AIRR, be sure to check out our website at www.airr.com.au

If you are ready to grow your career with AIRR, please click on 'Apply' today.

For more information call Steve Eussen on 0400 522 780 or visit our careers page.

Please note, applications may be shortlisted as they are received.

At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.

We will accept applications from all people with the right to live and work in Australia.

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To apply please click on APPLY TO THIS POSITION

Job Post Date: 03/06/24